Shipping policy
How long does it take to receive my items?
We have three shipping options.
Standard shipping: Regular Post. Usually takes 1-5 business days for delivery depending on where you are located
International shipping: DHL - International Courier. Usually takes 4-8 business days for delivery. Please note: international orders may require customs tax and duty in your country. Please check your local tax laws before placing an order with us to ensure a smooth delivery. Smack Touch does not cover the cost of customs tax and duty. Customs may also cause a delay in the delivery time of your order. Smack Touch ships WORLDWIDE.
Please note delivery times above begin once your order has been dispatched. While we aim to dispatch all orders on the day they are placed, there may be short delays in busy periods. Express shipping orders are dispatched the same day they are placed (if placed before 12pm on a business day). Please note, if Express orders are placed on a weekend, they will be dispatched the following business day.
How much does shipping cost?
Domestic Shipping Rates
Standard shipping is free for all domestic orders over 20 KWD for Kuwait . For domestic orders under 20 KWD . A standard flat rate of 2 to 4 KWD depending upon location.
International Shipping Rates
International orders rate categories upon Order Weight. Rates are as follows:
| From | To | Rate (KWD) |
| 0 | 0.5KG | 9 |
| 0.5KG | 1KG | 18 |
| 1KG | 2KG | 26 |
| 2KG | 3KG | 30 |
| 3KG | 4KG | 36 |
| 4KG | and up | 38 |
Amount Written here is SUBJECT TO CHANGE. The final Amount will be shown in Checkout Only.
How do I know my order went through?
You will know that your order has been successfully processed once you receive a confirmation email with an order confirmation number. If you do not receive this email, there may have been a problem with your order. You can contact our sales team for clarification.
How do I know my order has been dispatched?
Once we send out your order, you will receive a dispatch confirmation with a tracking number. You can then proceed to track your order.
Once I have placed an order, can I make changes?
Unfortunately, we cannot accept changes to your order once it has been placed. All orders are final upon payment. However you may make as many changes to your shopping cart prior to paying.
Is there a delay during busy periods?
Often during Sales and Eid, your order might be slightly delayed by a few days. however we will endeavour to get all orders out as soon as possible. At times, there are also glitches with Kuwait Post's server which may cause unexpected delays. If you have any questions about your order, please don't hesitate to contact us.
How do Preorders work?
Preorders are fulfilled once all items in the order are available for dispatch. We cannot dispatch items separately if preorders and non preorders are combined in the same order. However, if you would like a non preorder item to be sent earlier, please contact our sales staff for assistance.
